Relova Archiva wishes to guarantee the best service to its customers, therefore if one or more products do not satisfy you there is the possibility of requesting the return of the goods no later than 14 (fourteen) days from receipt of the same, following the procedure reported below and provided that the goods are in conditions of substantial integrity.

Consumer right of withdrawal

By virtue of the Consumer Code and for the purposes of the published General Conditions of Sale, a "Consumer" is defined as any natural person acting for purposes that do not fall within the framework of his commercial, industrial, artisanal or professional activity. Otherwise, "Professional" is defined as: any natural or legal person acting in the framework of his commercial, industrial, artisanal or professional activity and anyone acting in the name or on behalf of a professional;

The Consumer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty. To exercise the aforementioned right, the Consumer must send a message to the e-mail address info@relovaarchiva.com announcing the intention to withdraw within 14 (fourteen) days starting from the day on which the Consumer or a third party, other than carrier and designated by the Consumer, acquires physical possession of the goods (art. 52 Consumer Code).

Consumer obligations

The goods must be sent back without undue delay and in any case within 14 (fourteen) days from the date on which the Consumer communicated to the Professional his decision to withdraw from the contract, with shipping costs and (optional) transport insurance at his own expense. .

The transporter designated by the Consumer must make the shipment traceable and identifiable, in fact the Professional can withhold the reimbursement until he has received the goods or until the Consumer has demonstrated that he has sent the goods back, depending on which situation occurs first (art. 56 Consumer Code).

All the tax documents connected to the commercial transaction must be included inside the package with which the Consumer intends to return the good or goods. The good was returned to "Relova Archiva di Agostinelli Elisa" at the address of the operational headquarters "Località Casalino 3, Sassoferrato (AN) 60041" complete with all accessories and everything originally delivered to the Consumer, as well as packaged in its original packaging .

Seller's obligations

Following the withdrawal request, the Professional reimburses the payments received from the Consumer without undue delay and in any case within 14 (fourteen) days from the day on which he is informed of the Consumer's decision to withdraw from the contract.

The product will be examined to assess any damage or tampering not resulting from transport, in fact the Consumer is solely responsible for the decrease in the value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and functioning of the goods (art. 57 Consumer Code).

The Professional carries out the reimbursement using the same means of payment used by the Consumer for the initial transaction, unless the Consumer has expressly agreed otherwise (art. 56 Consumer Code).

For further information, consult the Terms and Conditions.