Delivery Terms

Relova Archiva relies exclusively on the DHL Express service for national and international shipments.

Orders are processed within 7 (seven) days from the date of receipt of the same.

All shipments depart from Italy. The calculation of shipping costs is carried out at check-out after entering the destination country and the recipient's address.

The price varies depending on the destination area, three macro areas can be identified:

• Italian territory DHL Express shipment 10 euros
• European Union territory DHL Express shipment 49 euros
• International territory (countries outside the European Union) 99 euros

All shipments are traceable for security reasons to protect both parties. For each shipping order, the Buyer is provided with a tracking number to be able to monitor the progress of the same at any time on the site https://www.dhl.com/it-it/home/tracciabilita.html.

It is important to note that delivery times may vary depending on the destination of the shipment, DHL Express delivers by the end of the first working day following collection or on the first available day. It follows that for countries further away from Italy, delivery may take several days, a precise delivery date will be available when registering the shipment on the appropriate portal.

Indicative delivery times with DHL Express:

• Italy and European Union 24/48 working hours
• International Territory (countries outside the European Union) 3/4 working days

For more information or support, write an email to info@relovaarchiva.com .

Delivery problems

It is the sole responsibility of the Buyer to provide accurate and complete information when ordering. Failure to do so, such as providing an incorrect/incomplete address or name, may result in the non-fulfilment or improper execution of the contract.

If it is not possible to deliver the shipment to the address provided by the Buyer, the package may be returned to the sender, therefore all reshipment costs will be borne by the Buyer and will be deducted from any refund.

DHL will inform the recipient of an incoming shipment or a failed delivery, alternative delivery options may be made available (delivery on a different day, to a DHL Service Point or to a third party)

Upon delivery of the package, the Buyer is asked to carefully inspect it before confirming with his signature the delivery of the order. If the packaging, at the time of delivery, appears obviously tampered with: it is recommended to sign the delivery with reservation of inspection;

Limitations of liability

For international orders, the Buyer must be aware of potential customs fees, duties or taxes that may be applicable. These fees are borne by the Buyer and are generally charged upon receipt of the order.

Relova Archiva cannot be held responsible for any shipping delays that may occur, nor for any items lost during shipment. Delays in deliveries can occur for various reasons, for example due to adverse weather events or delays in customs or operational activities.

In the event that the international shipment does not arrive at its destination within 10 days of the expected delivery date, we invite you to contact us at info@relvaarchiva.com so that we can activate a search procedure for the lost shipment together with DHL. Only the sender, as a contractual partner of DHL, can initiate a search procedure for the lost shipment.

For more information, please consult the Terms and Conditions.