You are welcome to take a moment to read the following before making your purchase.

Section 1: subject

These Terms and Conditions are intended to define the rights and obligations of the Parties, deriving from the online sale of the Products offered and apply between:

Relova Archiva di Elisa Agostinelli with registered office in Italy, Via Attiggio 75, Fabriano (AN) 60044 with REA number AN-298365 and VAT number 02984500427, e-mail info@relovaarchiva.com hereinafter referred to as “Professional” or “Seller”

 And 

any natural person who wishes to make a purchase via the Seller's website, at https://relovaarchiva.com, hereinafter referred to as "Consumer" or "Buyer" or "User".

The Consumer must be at least 18 years old and have the capacity to act or have authorization, for example parental, which allows him to place an order on the Site.

These General Conditions of Sale are intended to define the contractual relationship between the Seller and the Buyer and the conditions applicable to any purchase made through the seller's commercial site https://www.relovaarchiva.com, hereinafter referred to as the “Site ”.

The purchase of a product through the Site implies full and complete acceptance by the Consumer of these General Conditions of Sale. 

These will prevail over any other general or special conditions of the Consumer.

Relova Archiva reserves the right to modify these General Conditions of Sale at any time. However, it is understood that the conditions applicable to the Consumer will be those in force on the date of his order on the Site.

Section 2: site

www.relovaarchiva.com is an electronic commerce site accessible via the internet at https://relovaarchiva.com and is open to any user of that network.

The Site offers for sale a selection of vintage and/or second-hand clothing items, referred to as "Product(s)", to Internet users who browse the Site, hereinafter referred to as "User(s)". For the purposes of this application, it is agreed that the User and Relova Archiva will be collectively referred to as “the Parties” and individually referred to as “the Party”, and that the User who validated an order will hereinafter be referred to as the “Buyer”. The rights and obligations of the User necessarily apply to the Buyer.

All orders for a Product offered on the Site presuppose consultation and express acceptance of the General Conditions of Sale.

Section 3: products

Product description

The Products offered by Relova Archiva are those that appear on the Site on the day the User consults it.

The Products offered by Relova Archiva are rare and carefully selected. The descriptive characteristics, measurements, quality, material and price are listed in the Product description to ensure a rigorous representation.

The Products offered by Relova Archiva are vintage pieces and as such may present slight imperfections or signs of aging, if necessary highlighted in the description.

Relova Archiva offers photographs to support the text and although it tries to represent the Products as faithfully as possible, variations in color may occur due to the technical limitations of the color rendering of computer equipment.

Please note that the photo of the garment worn by the model should not be taken as a reference for size and fit, as it depends on the shape and proportions of the body of each individual. It is advisable to refer to the product measurements provided.

Additionally, for aesthetic purposes, the garment may be pinned to the back during photography. This is done to show the design and silhouette of the garment and may not reflect the actual fit without the pins.

Product Authenticity

Relova Archiva guarantees the authenticity of the Products sold on the Site.

Relova Archiva understands the importance of authenticity when it comes to luxury goods and is committed to providing the Buyer with a genuine and satisfying shopping experience. Each Product is carefully inspected and verified to ensure it meets the highest standards.

In the unlikely event that the Buyer has any concerns about the authenticity of the Product(s) purchased, they are encouraged to contact us immediately. We will investigate the matter thoroughly and take appropriate action to resolve any valid concerns.

Product Availability

Relova Archiva uses multiple sales channels and is therefore committed to honouring orders received only within the limit of available stock. In the event of unavailability of one or more Products, Relova Archiva undertakes to inform the Buyer as soon as possible.

Relova Archiva assumes no responsibility for stock shortages or unavailability of Products.

The unavailability of the product may be communicated to the Buyer:

• When placing the order, it will be indicated that the desired product is not available.

• After validation of the order, Relova Archiva will send an email to the Buyer.

Relova Archiva strictly prohibits any form of request for cancellation of orders by the Buyer once an order has been placed by the Buyer and the payment has been validated. The transaction is considered binding.

Relova Archiva undertakes to maintain fairness and integrity in the sales process, treating all Buyers equally and respecting their orders. For this reason, Buyers are strictly prohibited from offering a higher amount than the established price in order to cancel the order of another Buyer.

Product References

Relova Archiva wishes to integrate references relating to the Products offered, such as their appearances in fashion shows, films or TV series, events of interest and so on. Since it is not possible to violate copyright by inserting other people's images or videos on the Site for which you do not have the license, links will be attached at the bottom of the description.

Section 4: Prices

Prices are expressed in Euros (€) or adjusted to the local currency and include taxes (VAT applied according to Italian legislation) at the time of ordering.

The price charged to the Buyer is the price indicated in the order summary and in the order confirmation sent by email by Relova Archiva, including transport costs which are always borne by the Buyer.

Relova Archiva reserves the right to change its prices at any time without notice. The Products will be invoiced based on the rates in force at the time of registration of the order.

The price must be paid in full and in a single solution at the time of validation of the order.

Section 5: Payment

It is specified that all payments on the Site can be made securely 24 hours a day, 7 days a week, from Italy or abroad, using the following circuits.

Cards

• Visa
• Mastercard
• American Express
• Maestro
• UnionPay
• Virtual Wallets

Virtual wallets:

• PayPal
• Apple Pay
• Google Pay

In fact, the payment is not validated until Relova Archiva has processed the order.

Once an order has been placed by the Buyer and the payment has been validated, the transaction is considered binding, the order will therefore be processed and the Buyer may possibly exercise the right of return according to the methods set out in section 8.

Relova Archiva reserves the right to refuse to honor any order from a User with whom it is in conflict, of any kind.

Relova Archiva reserves the freedom to cancel any orders that present a risk of fraudulent payment.

Relova Archiva reserves the right to block any IP address, payment circuit or email address linked to disrespectful or threatening behavior or abusive use of the Site.

Section 6: order

The User may freely browse the Site without being bound to placing an order.

Registering an order

To place an order, the User must first click on the "Add to cart" button for the desired Product. Each new addition to the cart will be indicated by the appearance of a specific screen.

At any time before validating the order, the User may:

• Obtain a summary of the selected Products and modify them by clicking on the "Cart" link.
• Continue selecting the Products by clicking on "Continue shopping".
• Finalize the selection of the Product and proceed to validate the purchase by clicking on "Place order" following the purchase path provided.

The purchase screen will appear on the screen, summarizing the nature and price of the Products chosen by the User, as well as the total amount of the order.

The User is required to carefully complete the form provided for identification purposes. This form will request information such as the User's first name, last name, email contact, password, delivery address and billing address.

The User is responsible for the accuracy of the data entered, in particular the delivery and billing data.

The User is informed and accepts that the entry of his/her identification data serves as proof of his/her identity and demonstrates his/her consent.

Validation of an order

The validation by the User of his/her order on the Site implies acceptance of the General Conditions of Sale.

The User will be asked to proceed with the payment of the order by entering his/her bank details.

Confirmation of an order

When the order is validated, the Buyer will see a summary including the transaction number. This summary is also sent to the Buyer as an order confirmation email.

If the order confirmation email is not received, we kindly ask the Buyer to check his/her spam or junk mail folder. If the email still does not appear, please email info@relovaarchiva.com to verify that the correct email address was provided during the ordering process. We will help resolve any issues and ensure that the necessary information reaches the Buyer correctly.

On the day of shipping, a shipping confirmation email is sent to the Buyer, which will contain a link to track the package.

Section 7: Shipping and delivery

Delivery terms

Relova Archiva relies exclusively on the DHL Express service for national and international shipments.

Orders are processed within 7 (seven) days from the date of receipt of the same.

All shipments depart from Italy. The calculation of shipping costs is carried out at check-out after entering the destination country and the recipient's address.

The price varies depending on the destination area, three macro areas can be identified:

• Italian territory DHL Express shipping 10 euros
• European Union territory DHL Express shipping 49 euros
• International territory (countries outside the European Union) 99 euros

All shipments are traceable for security reasons to protect both parties. For each shipping order, the Buyer is provided with a tracking number to be able to monitor the progress of the same at any time on the website https://www.dhl.com/it-it/home/tracciabilita.html.

It is important to note that delivery times may vary depending on the destination of the shipment, DHL Express delivers by the end of the first working day following collection or on the first available day. It follows that for countries further away from Italy, delivery may take several days, a precise delivery date will be available when registering the shipment on the appropriate portal.

Indicative delivery times with DHL Express:

• Italy and European Union 24/48 working hours
• International Territory (countries outside the European Union) 3/4 working days

For more information or support, write an email to info@relovaarchiva.com .

Delivery problems

It is the sole responsibility of the Buyer to provide accurate and complete information when ordering. Failure to do so, such as providing an incorrect/incomplete address or name, may result in the non-fulfilment or improper execution of the contract.

If it is not possible to deliver the shipment to the address provided by the Buyer, the package may be returned to the sender, therefore all reshipment costs will be borne by the Buyer and will be deducted from any refund.

DHL will inform the recipient of an incoming shipment or a failed delivery, alternative delivery options may be made available (delivery on a different day, to a DHL Service Point or to a third party)

Upon delivery of the package, the Buyer is asked to carefully inspect it before confirming with his signature the delivery of the order. If the packaging, at the time of delivery, appears obviously tampered with: it is recommended to sign the delivery with reservation of inspection;

Limitations of liability

For international orders, the Buyer must be aware of potential customs fees, duties or taxes that may be applicable. These fees are borne by the Buyer and are generally charged upon receipt of the order.

Relova Archiva cannot be held responsible for any shipping delays that may occur, nor for any items lost during shipment. Delays in deliveries can occur for various reasons, for example due to adverse weather events or delays in customs or operational activities.

In the event that the international shipment does not arrive at its destination within 10 days of the expected delivery date, we invite you to contact us at info@relvaarchiva.com so that we can activate a search procedure for the lost shipment together with DHL. Only the sender, as a contractual partner of DHL, can initiate a search procedure for the lost shipment.

Section 8: right of withdrawal

Relova Archiva wishes to guarantee the best service to its customers, therefore if one or more products do not satisfy there is the possibility of requesting the return of the goods within and no later than 14 (fourteen) days from receipt of the same, following the procedure below and provided that the goods are in conditions of substantial integrity.

Consumer right of withdrawal

By virtue of the Consumer Code and for the purposes of the published general conditions of sale, "Consumer" is defined as: any natural person who acts for purposes that do not fall within the scope of his commercial, industrial, artisanal or professional activity. Otherwise, "Professional" is defined as: any natural or legal person who acts within the scope of his commercial, industrial, artisanal or professional activity and anyone who acts in the name or on behalf of a Professional;

The Consumer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty. To exercise the aforementioned right, the Consumer must send a message to the email address info@relovaarchiva.com announcing the intention to withdraw within 14 (fourteen) days from the day on which the consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the goods (art. 52 Consumer Code).

Consumer obligations

The goods must be returned without undue delay and in any case within 14 (fourteen) days from the date on which the Consumer communicated to the Professional his decision to withdraw from the contract, with shipping costs and transport insurance at his own expense.

The carrier designated by the Consumer must make the shipment traceable and identifiable, in fact the Professional can withhold the reimbursement until he has received the goods or until the Consumer has demonstrated that he has returned the goods, depending on which situation occurs first (art. 56 Consumer Code).

All tax documents related to the commercial transaction must be included in the package with which the Consumer intends to return the good or goods. The good must be returned to “Relova Archiva di Agostinelli Elisa” at the address “Località Casalino 3, Sassoferrato (AN) 60041“ complete with all accessories, and everything originally delivered to the Consumer, and packaged in its original packaging.

Seller’s obligations

Following the request for withdrawal, the Professional will reimburse the payments received from the Consumer without undue delay and in any case within 14 (fourteen) days from the day on which he is informed of the Consumer’s decision to withdraw from the contract.

The Product will be examined to assess any damage or tampering not resulting from transport, in fact the Consumer is only responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods (art. 57 Consumer Code).

The Professional will carry out the refund using the same means of payment used by the Consumer for the initial transaction, unless the Consumer has expressly agreed otherwise (art. 56 Consumer Code).

Section 9: Data protection

The provision of personal data collected in the context of distance selling is mandatory, as this data is necessary for the processing of orders, as well as for the issuing of invoices. This information is treated as strictly confidential. Failure to provide this information will result in the automatic refusal of the order.

The security protocol in place guarantees the total confidentiality of the information transmitted. Relova Archiva undertakes not to transmit or use the personal information of its Buyers, except for purposes directly related to its commercial activities, in accordance with the provisions of the “Informatics and Freedom” Law No. 78-17.

In accordance with the “Informatics and Freedom” Law No. 78-17 of 6 January 1978, the User has the right to access, rectify and oppose the communication of any personal information concerning him. To exercise this right, the user must submit a request to Relova Archiva by email or post using the contact details indicated in section 11.

Section 10: Intellectual property

Any total or partial reproduction of the Site and the use of the photos on it is strictly prohibited without prior agreement. Failure to comply with these obligations constitutes a violation and may result in civil and criminal liability for the offender.

All images, photographs, logos and texts are the property of Relova Archiva.

All trademarks present are the property of their respective brands. Relova Archiva is not affiliated with or sponsored by any of the brands listed on the Site.

Section 11: Contacts

E-mail: info@relovaarchiva.com

Social Network: @relovaarchiva

Section 12: Partial invalidity

If one or more provisions of these general conditions of sale are held to be invalid or declared as such following to the application of a law, regulation or following a final decision of a competent court, the remaining provisions shall retain all their force and effect.

Section 13: Entirety of the contract

These General Conditions of Sale, together with the order summary sent to the Buyer, constitute a complete contractual agreement and represent the entire contractual relationship between the Parties.

In the event of a contradiction or discrepancy between these documents, the General Conditions of Sale shall prevail.

Section 14: Applicable law – competent jurisdictions

These General Conditions of Sale and the contractual relationship between the Parties are governed by Italian law.

The entire Site is the exclusive property of Relova Archiva and no reproduction or representation of its content may take place without the prior written consent of Relova Archiva. Relova Archiva does not guarantee the accuracy or completeness of the information provided on this Site and the publisher cannot be held responsible for any errors. If you notice any errors, please report them to: info@relovaarchiva.com. Relova Archiva reserves the right to correct the content at any time without prior notice.

Section 15: ODR Platform

An electronic platform for online dispute resolution - "ODR platform" - has been established, which is uniform at EU level.

Using the online dispute resolution procedure is optional, but, as required by EU Regulation no. 524/2013, Relova Archiva provides consumers with a link to the ODR platform: http://ec.europa.eu/consumers/odr